Cancellation and refunds

Cancelling

You can cancel the subscription at any time on the Plan page, with no fee. Cancelling stops future charges, and the plan stays active until the end of the month already paid.

7-day withdrawal

For the first charge of a subscription, you can request a full refund within 7 calendar days, with no reason needed (art. 49 of Brazil's Consumer Defense Code). The refund ends the plan immediately.

Renewals

A renewal charge can be fully refunded if the request arrives within 7 days of it and no AI credits were used in that period. After that, there is no prorated refund for the current month: cancellation applies to future charges.

Billing errors

Duplicate charges, charges for a different amount than agreed, or charges made after cancellation are fully refunded at any time.

How to request

Write to [email protected] from the account email. We reply within 2 business days. The money goes back through the same payment method (Mercado Pago or Lemon Squeezy); the time to show up on your statement depends on the card issuer, usually up to 2 billing cycles.

Contact: [email protected] · Last updated November 9, 2026